You may return any product purchased directly from us within thirty days for a full refund of the purchase price, excluding shipping and handling. Clients are responsible for shipping charges to return product.

Need more time? At your request, we will extend the Satisfaction Guarantee if you contact us within the initial thirty days.


Exchanges are Fair and Simple
If you receive a defective product, we will gladly exchange it. Your replacement will be shipped
to you once you call us and let us know of the defect. You will not have to wait until we receive
your defective product. We trust you to return your defective product in a timely manner!

Procedures for Returning and Exchanging Items
It is important that you place your name and order number on the address label or the outside of
the package, as we will not accept any packages without one. In addition, please put your name
and address on the inside of the package with the reason for your return, and wrap the package
securely. We recommend that you use a carrier with package tracking such as United States Post
Office with Return Receipt Requested, or UPS.

Please ship all returns to the following address:

Sedona Training Associates Returns
511 Wisconsin Drive
New Richmond, WI 54017-2613

Retreat/Seminar Refund Policy

• No name changes allowed.
• All tickets are non-refundable and non-transferable to another course.
• Cancel 30 days before event: Refund, minus $250 Cancel Fee.
• Cancel 30 to 7 days before event: Refund, minus $500 Cancel Fee.
• Cancel 7 days before event: No Refund.
• No extensions allowed for any reason.

The Sedona Method events come with a 100% Tuition Back Satisfaction Guarantee. If
you attend all days of the event and are not satisfied with what you have received, personally
let Hale know that you are not satisfied BEFORE you leave the event and your tuition less your
registration fee will be returned to you.

MP3 Refund Policy
Any MP3 or download products purchased from Sedona.com has the same 30 day satisfaction guarantee as other products. Contact us by phone or email to process your return for exchange or refund.

Wholesale Refund Policy, Including Coach and Instructor Purchases
Product purchased at wholesale prices, which includes all coach and instructor purchases, is non-refundable. Product that is received defective or damaged by wholesaler, coach or instructor may be returned to STA for replacement.